Privacy Policy
1. Introduction
At ChatFunnel, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API services, automation tools, and related platform features.
By using ChatFunnel, you agree to the practices described in this Privacy Policy.
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2. Information We Collect
User Information
We may collect the following information when you register for or use our services:
* Full name
* Business name
* Email address
* Phone number
* Billing and payment information
* WhatsApp Business Account details
Usage Information
To maintain and improve our services, we may collect:
* IP address
* Browser type and device information
* Login activity
* Platform usage statistics
* Error logs and performance data
End-User Information
Users of ChatFunnel may process customer data through WhatsApp communications. Users are solely responsible for obtaining all required permissions and consents before collecting, storing, or processing personal information of their customers.
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3. How We Use Information
We use collected information for the following purposes:
Service Delivery
* Providing WhatsApp Business API services
* Managing user accounts
* Processing transactions and subscriptions
* Delivering customer support
Platform Improvement
* Monitoring system performance
* Enhancing platform functionality
* Developing new features
* Improving security and reliability
Communications
We may contact users regarding:
* Account notifications
* Service updates
* Security alerts
* Technical support
* Policy changes
Legal Compliance
We may process information to comply with applicable laws, regulations, court orders, and Meta platform requirements.
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4. Information Sharing and Disclosure
ChatFunnel does not sell, rent, or trade personal information.
We may share information with:
* Trusted service providers assisting in platform operations
* Payment processors
* Cloud hosting providers
* Legal or regulatory authorities when required by law
All third-party service providers are required to maintain the confidentiality and security of user information.
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5. Data Security
We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their accounts.
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6. Data Retention
We retain personal information only for as long as necessary to:
* Provide our services
* Meet contractual obligations
* Comply with legal requirements
* Resolve disputes
* Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized.
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7. User Rights
Subject to applicable laws, users may have the right to:
* Access their personal information
* Correct inaccurate information
* Request deletion of personal information
* Restrict certain processing activities
* Request a copy of their data
Requests can be submitted using the contact details provided below.
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8. Third-Party Services
Our platform may integrate with third-party services, including Meta's WhatsApp Business Platform. Use of such services may be subject to their own privacy policies and terms.
Users are encouraged to review the applicable policies of third-party providers.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our platform or via email.
Continued use of ChatFunnel after changes become effective constitutes acceptance of the revised Privacy Policy.
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10. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact us:
ChatFunnel
Email: [whatsapp@7xmarketing.in](mailto:whatsapp@7xmarketing.in)